Account Manager USA/CA - in the U.S.

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Paessler is seeking an Account Manager to support our growing direct business. In this role you will be responsible for delivering a positive customer experience while closing upgrade and renewal business. The Account Manager is held accountable for executing Paessler’s renewal and upgrade strategy. We’re a high volume, high activity, inside sales organization. You’ll need to be energetic, organized, driven and thrive on continual growth and change. You’ll work with amazing team members, in a fun environment, who are supportive and thrive on maintaining a high-performance level. This position can be based in MA, NH, NJ, IL, PA or TX.


  • Establish and maintain relationships with the leadership of assigned customers
  • Create renewal and growth strategy across your assigned customer base to achieve Paessler’s revenue growth commitments
  • Document, prioritize and support the pipeline of assigned customers
  • Accurately reflect opportunities’ values, stages, and close dates withing Sugar CRM
  • Maintain current and accurate account and contact information within CRM for all accounts that have been contacted
  • Identify advocacy opportunities to highlight case studies or participate in webinars
  • Educate customers on new cases, features and integration that create added value


  • 2+ years of Direct Sales
  • Comfortable with all forms of outreach, including phone, emails and social
  • Excellent communication skills
  • Familiar with LinkedIn Sales Navigator, Hubspot, and CRM Systems
  • Channel Sales experience a plus
  • Proven ability to work in an innovative and ever-changing environment
  • You are both a team player and a self-starter who is flexible, dedicated, highly motivated and results-driven
  • Ability to work remotely, and occasional travel
  • Permanent residents in the US only


  • We produce an excellent software that is loved by its users as shown by our 97% customer satisfaction rating, and is recognized worldwide as one of the best-known products in the area of network monitoring
  • A great working atmosphere in an enthusiastic international team with flat hierarchies
  • Innovative and creative work environment with plenty of room for new ideas
  • You can rely on the team, spread all over America and in Germany, and expect to be supported in your daily tasks, even though you will be thousands of miles away in your satellite position
  • You are employed by Paessler, Inc. - our young subsidiary in the U.S. and you work remotely
  • The parent company Paessler AG in Germany is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 300 employees.


Make it easy for yourself and use the application button below.
Paessler, Inc. - subsidiary of Paessler AG
Your contact person for this great job is:
Susanne Weber
And at the end, a very important note:
For us, diversity is natural; we welcome it and want to promote it to the best of our ability. Our job advertisements are aimed at people, not at a gender (nor at a sexual orientation, origin or faith). If you come across any kind of wording in our advertisements that refers to a particular gender, this is for ease of reading only. If you come across something that we could have done better, we ask you to please point it out to us (also later in the application process). Individuality shall break linguistic boundaries; however, our language must develop and evolve. Apply for a job with us and make our corporate culture more colourful!