Application Support Specialist, Asia-Pacific (APAC) Region, in Kuala Lumpur

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We are looking for a Technical Support Engineer to provide 2nd to 3rd level technical support to our customers. This position has a focus on the Asia Pacific Region and is based in Kuala Lumpur, Malaysia. Malaysian citizens and permanent residents only.

YOUR TASKS

  • As part of the Sales Support team, you will provide our international customers 2nd to 3rd level technical support in English as well as escalated 1st level support.
  • 3rd level support may be in close cooperation with our software development team
  • You will work closely with your technical support counterpart teams in Americas & EMEA (Paessler HQ)
  • You will handle technical consultation (via ticket system, chat, phone, and remote online session) about PRTG in varied context, including trial users, customers, and partners
  • When required, you will participate in the feature request process, focus topics, company-wide strategic projects, and initiatives
  • Intensive error analysis based on log files, screenshots and snapshots

YOUR PROFILE

  • You already have professional experience as a system administrator or network engineer
  • You are trained in network, IT or system administration or you are an IT specialist or have a comparable background
  • It is easy for you to empathize with the daily challenges of our customers
  • You are familiar with network protocols such as SNMP, SSH, Flow and WMI
  • You are fluent in English (C1); knowledge of Japanese, Mandarin and/or Korean is a big plus
  • Ideally, you also have experience with IoT, products such as VMware, Cisco IOS, and NetApp or you are well versed in script programming or Powershell
  • You are willing to travel twice a year for 2-3 weeks to our HQ in Germany

FACTS FOR YOU

  • We produce an excellent software that is loved by its users as shown by our 97% customer satisfaction rating, and is recognized worldwide as one of the best-known products in the area of network monitoring
  • A great working atmosphere in an enthusiastic international team with flat hierarchies
  • You can choose to work from home on Monday and/or Fridays
  • We offer company's healthcare plan as well as healthcare allowance for further individual healthcare
  • You are entitled to a communication and parking allowance
  • Innovative and creative work environment with plenty of room for new ideas
  • You can rely on the team, spread all over the world and in Germany, and expect to be supported in your daily tasks
  • You are employed by Paessler Software Solution SDN BHD - our young subsidiary in Kuala Lumpur (WeWork at Mercu 2)
  • The parent company Paessler AG in Germany is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350¬†employees

INTERESTED?

Make it easy for yourself and use the application button below.
 
Paessler Software Solution SDN BHD - subsidiary of Paessler AG
Your contact person for this great jobs is:
Paula Lacour
[email protected]
 
And at the end, a very important note:
For us, diversity is natural; we welcome it and want to promote it to the best of our ability. Our job advertisements are aimed at people, not at a gender (nor at a sexual orientation, origin or faith). If you come across any kind of wording in our advertisements that refers to a particular gender, this is for ease of reading only. If you come across something that we could have done better, we ask you to please point it out to us (also later in the application process). Individuality shall break linguistic boundaries; however, our language must develop and evolve. Apply for a job with us and make our corporate culture more colourful!