Application Support Specialist (Full- /Part-Time)

  • Deutschlandweit | Remote
  • Nuremberg
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We are looking for you to join our international 19-person team of professional Application Support Specialists supporting our global customers in using PRTG.

The position is full or part time and flexible within Germany. 

YOUR TASKS

  • Support via our helpdesk systems for users of our software solutions in English and German
  • Mainly 2nd level support for IT professionals, reproducing the various use cases of our customers on our example systems
  • Intensive error analysis based on log files, screenshots and snapshots 
  • Deep "digging" into the use cases of our customers, who come from a wide variety of industries 
  • Involvement in product development and 3rd level support in close cooperation with our software development team

YOUR PROFILE

  • You are trained in network, IT or system administration or IT specialist or have a comparable background
  • You have already gained professional experience in technical or application support 
  • It is easy for you to empathize with the daily challenges of our customers
  • You are familiar with network protocols such as SNMP, SSH, Flow and WMI
  • You are fluent in English (C1) and have a good command of German (B2)
  • Ideally, you also have experience with IoT, products such as VMware, Cisco IOS, NetApp or are well versed in script programming or Powershell

FACTS FOR YOU

  • Innovative and creative work environment with plenty of room for new ideas
  • Regular events to explore innovative topics and new technologies (e.g. Hackathons, Innovation Week, Open Space)
  • Wide range of further training and personal development opportunities 
  • Flexible working hours as well as a family-friendly environment
  • Subsidized ticket for public transportation, bike leasing, bicycle cellar (incl. showers) and sufficient parking spaces
  • Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 300 employees

INTERESTED?

Make it easy for yourself and use the application button below.

Your contact person for this great job is:
Marco Krämer
[email protected]
 
And at the end, a very important note:
For us, diversity is natural; we welcome it and want to promote it to the best of our ability. Our job advertisements are aimed at people, not at a gender (nor at a sexual orientation, origin or faith). If you come across any kind of wording in our advertisements that refers to a particular gender, this is for ease of reading only. If you come across something that we could have done better, we ask you to please point it out to us (also later in the application process). Individuality shall break linguistic boundaries; however, our language must develop and evolve. Apply for a job with us and make our corporate culture more colourful!