Customer Service Account Manager, APAC

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To further enhance our Customer Service Team, we are looking for an experienced, motivated Customer Service Account Manager for the regions Australia, New Zealand, Northwest Asia and Southeast Asia to join us as soon as possible. In this dynamic role, you will support and advise our international end customers and resellers throughout the sales cycle. This role is based in Kuala Lumpur, Malaysia. Malaysian citizens and permanent residents only.


  • You are responsible for the qualification and processing of incoming inquiries and contacting leads regarding our products and licensing by e-mail, chat and phone
  • You create quotes and process orders for end customers and regional resellers
  • You work in close coordination with the sales colleagues and regional manager
  • You participate in regional marketing and channel sales activities
  • You clarify inquiries regarding billing and taxes
  • You will support in software activations and change requests
  • In addition, you will issue monthly and quarterly reports
  • You maintain customer and reseller data, e.g. in our internal CRM


  • You have successfully completed business management training, “live and love” consulting and caring for customers and business partners
  • You have at least 2 years of relevant work experience and proven skills in providing support throughout the entire sales cycle in indirect sales, customer care or support, ideally for the APAC region and in the software industry
  • It is easy for you to understand the questions and requirements of our business partners and customers and to thrill them with excellent service
  • You are characterized by your good judgement calls, your excellent communication and your negotiation skills when interacting with customers, prospects and business partners
  • You are interested in IT and have a good understanding of technical contexts
  • You are business fluent of English, an additional language such as Korean, Bahasa Malay, Mandarin would be an advantage


  • We produce an excellent software that is loved by its users as shown by our 97% customer satisfaction rating, and is recognized worldwide as one of the best-known products in the area of network monitoring
  • A great working atmosphere in an enthusiastic international team with flat hierarchies
  • You can choose to work from home on Monday and/or Fridays
  • We offer company's Healthcare plan as well as healthcare allowance for further individual healthcare
  • You are entitled to a communication and parking allowance
  • Innovative and creative work environment with plenty of room for new ideas
  • You can rely on the team, spread all over the world and in Germany, and expect to be supported in your daily tasks
  • You are employed by Paessler Software Solution SDN BHD - our young subsidiary in Kuala Lumpur (WeWork at Mercu 2)
  • The parent company Paessler AG in Germany is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees


Make it easy for yourself and use the application button below.
Paessler Software Solution SDN BHD - subsidiary of Paessler AG
Your contact person for this great jobs is:
Paula Lacour

And at the end, a very important note:
For us, diversity is natural; we welcome it and want to promote it to the best of our ability. Our job advertisements are aimed at people, not at a gender (nor at a sexual orientation, origin or faith). If you come across any kind of wording in our advertisements that refers to a particular gender, this is for ease of reading only. If you come across something that we could have done better, we ask you to please point it out to us (also later in the application process). Individuality shall break linguistic boundaries; however, our language must develop and evolve. Apply for a job with us and make our corporate culture more colourful!