Regional Manager Americas, Technical & Commercial Services – in the U.S.

  • Austin, TX
  • Boston, MA
  • Chicago, IL
  • Columbia, SC
  • Concord, NH
  • Denver, CO
  • Philadelphia, PA
  • Trenton, NJ
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We are seeking an experienced, hands-on manager to lead our Americas team as Regional Manager Americas in a newly created tandem-role. In this position you’ll develop and execute strategies that drive growth in the Americas region. You will be responsible for performance in US/CA and LATAM. With a deep understanding of technical and sales interrelations you will develop strategies to successfully establish and continue the relationship with our partners and customers. This role is located in the U.S. anywhere in CO, IL, MA, NH, NJ, PA, SC or TX.


  • Executing and adapting the company strategy and provide direction for technical & commercial services within region
  • Lead the sub team Americas for technical & commercial services spread over the U.S. and LATAM, support personal development and talent management by supporting professional and personal skills
  • Drive the cooperation of the entire Americas team with the HQ in Germany
  • Increase revenue in the territory by supporting and complementing the sales teams
    • Together with your team, you further develop the regional strategy for technical & commercial services, organization and processes within the framework of our corporate strategy
    • Develop a strategy for our technical (presales and technical support) and commercial services (customer service and retention) in alignment with your tandem-role peer who is responsible for channel and direct sales as well as regional marketing
  • Contribute to internal company initiatives and thought leadership
  • Event support and frequent travel domestic and international required
  • This position is reporting to the Head of Sales, located in HQ Germany


  • You’ve worked 5+ years in a leadership role within an IT company
  • You’ve got 5+ years experience in presales, technical support and ideally in commercial services and therefore a very good understanding of technical and sales interrelation
  • You’re characterized by a profound knowledge of IT networks:
    • professional knowledge about IP based networks, a good knowledge of various switches, routers and firewalls.
    • familiar with the configuration and operation of various server systems and virtualization platforms
    • experienced with products like VMware, Cisco IOS, NetApp and Windows.
    • Good knowledge of leading network monitoring solutions
  • A proven track record of target and quota achievement
  • Strong leadership with excellent communication skills as well as good interpersonal skills are required to build and motivate a multicultural team across LATAM, US and CA
  • You’ve got a proven track record of leading teams interacting with all aspects of Channel and Direct B2B sales in a multichannel environment
  • Ideally you’re already experienced in managing a team with multiple team members across national boarders in the region Americas
  • Your English language must be on native level, Spanish as second language is a strong plus
  • You are both a team player and a forward-thinking self-starter who is flexible, dedicated, highly motivated and results-driven
  • Only residency in the U.S. (CO, IL, MA, NH, NJ, PA, SC or TX) with valid work permit


  • We produce an excellent software that is loved by its users as shown by our 97% customer satisfaction rating, and is recognized worldwide as one of the best-known products in the area of network monitoring
  • A great working atmosphere in an enthusiastic international team with flat hierarchies
  • Innovative and creative work environment with plenty of room for new ideas
  • You can rely on the team, spread all over America and in Germany, and expect to be supported in your daily tasks, even though you will be thousands of miles away in your satellite position
  • You are employed by Paessler, Inc. - our young subsidiary in the U.S. and you work remotely
  • The parent company Paessler AG in Germany is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of over 300 employees.


Make it easy for yourself and use the application button below.
Paessler, Inc. - subsidiary of Paessler AG
Your contact person for this great jobs is:
Susanne Weber
[email protected]
And at the end, a very important note:
For us, diversity is natural; we welcome it and want to promote it to the best of our ability. Our job advertisements are aimed at people, not at a gender (nor at a sexual orientation, origin or faith). If you come across any kind of wording in our advertisements that refers to a particular gender, this is for ease of reading only. If you come across something that we could have done better, we ask you to please point it out to us (also later in the application process). Individuality shall break linguistic boundaries; however, our language must develop and evolve. Apply for a job with us and make our corporate culture more colourful!