Team Manager Customer Service

  • Nürnberg
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You "live and love" consulting and supporting customers and partners and would like to combine your strong customer orientation with your passion for people management? Then this might be the perfect opportunity for your next career move: We are looking for a dedicated and highly motivated team manager to lead the assigned colleagues from our Customer Service Team and to help us shape the future of our international Customer Service Team.  

This position is located in our HQ in Nuremberg, Germany.

YOUR TASKS

  • You will act as a Customer Service Account Manager for your dedicated region covering the entire service portfolio, e.g., qualification and processing of incoming inquiries and contact leads, creation of quotes and processing orders for end customers and regional resellers, issuing of reports.
  • You will take over the functional and disciplinary lead of your direct reports from our Customer Service Team, including but not limited to administrative tasks, supporting their personal development and talent management as well as being their first contact for all questions and concerns.
  • You will collaborate very closely with the other team managers in our global Customer Service organization to define its future direction.
  • You will take care of the functional and operative management and will be responsible for the team's achievement of qualitative and quantitative targets.
  • You will cooperate closely with Marketing and Sales teams.
  • You will support (ongoing) projects and take over cross-functional tasks to foster collaboration.

YOUR PROFILE

  • You have at least 4 years of experience and proven competence in working with customers throughout the entire sales cycle in Customer Care or a comparable area.
  • You have gained first leadership experience, for example in a functional lead or project management role.
  • It is easy for you to understand the questions and requirements of our business partners and customers. Taking care of their inquiries and thrilling them with excellent service is a real passion of yours.
  • You are characterized by a high degree of self-motivation and empathy, your analytical skills and entrepreneurial thinking.
  • For you, communication is the key: You convince us with excellent written and verbal communication skills in English and German (at least on C1 level), any additional language skills are a big plus.
  • You are a real team player who is more focused on the achievements as a team than individual results.

FACTS FOR YOU

  • An excellent software that is loved by its users with a 96% customer satisfaction rating and is recognized worldwide as one of the best-known products in the area of network monitoring
  • Time to engage with innovative topics and technologies
  • Exciting challenges in an international and dynamic working environment, with communication with international customers
  • Diverse opportunities for further training and personal development
  • Flexible working hours and a family-friendly environment
  • Permanent employment contract at our headquarters in Nuremberg
  • Subsidized ticket for public transportation, bike leasing, bicycle cellar (incl. showers) and sufficient parking spaces
  • Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 300 employees

INTERESTED?

Make it easy for yourself and use the application button below.
 
Your contact person for this great jobs is:

Susanne Weber
[email protected]
 
And at the end, a very important note:
For us, diversity is natural; we welcome it and want to promote it to the best of our ability. Our job advertisements are aimed at people, not at a gender (nor at a sexual orientation, origin or faith). If you come across any kind of wording in our advertisements that refers to a particular gender, this is for ease of reading only. If you come across something that we could have done better, we ask you to please point it out to us (also later in the application process). Individuality shall break linguistic boundaries; however, our language must develop and evolve. Apply for a job with us and make our corporate culture more colourful!