Channel Operations Manager Americas (all genders)
- Mexico City
YOUR TASKS
- Maintain high responsiveness and adherence to SLAs through proactive ticket monitoring to resolve inbound partner requests and inquiries.
- Rotate ticket management duties with team members to ensure continuous coverage.
- Assign tickets to appropriate teams, providing clear and concise summaries when necessary.
- Facilitate the creation of new partner accounts in CRM and ERP systems to fully onboard new resellers to the Paessler portal to meet required response time (SLA).
- Perform updates to existing partner records to maintain data hygiene for contacts and general partner information
- Assign new partners to the correct Channel team member.
- Prepare, revise, and manage partner quotes within the required response time (SLA).
- Ensure all quote activities comply with internal guidelines and standards.
- Manage and action partner requests for quote and deal registration extensions.
- Manage and update Paessler PRM and CRM data, ensuring accuracy and consistency.
- Support the approval process for deal registrations, ensuring compliance with guidelines.
- Coordinate with senior team members for cases requiring escalation.
- General Administration Tasks as needed to address and route partner issues and requests to the correct Channel team member for a timely response.
YOUR PROFILE
- Proven track record in sales with strong experience in channel sales / account management
- English language skills on native level, additional languages are a plus
- Strong communication skills and a convincing manner that inspires customers to use our product
- You are willing to travel up to 30% within the Americas region
FACTS FOR YOU
- We produce an excellent software that is loved by its users as shown by our 97% customer satisfaction rating, and is recognized worldwide as one of the best-known products in the area of network monitoring
- A great working atmosphere in an enthusiastic international team with flat hierarchies in a fully remote setting
- Innovative and creative work environment with plenty of room for new ideas
- You can rely on the team, spread all over America and in Germany, and expect to be supported in your daily tasks, even though you will be thousands of miles away in your satellite position
- The parent company Paessler GmbH in Germany is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees.
INTERESTED?
