Manager Billing Operations (all genders)

  • Greece | Remote
  • Poland I Remote
Manager Billing Operations (all genders), 1. imageManager Billing Operations (all genders), 2. imageManager Billing Operations (all genders), 3. image

Paessler has recently opened a new position for a Team Manager - Billing Operations, responsible for leading the team in charge of invoice payment collection and ensuring a payment rate at the highest.

This role plays a critical part in Paessler’s financial health and customer experience, combining people leadership, operational oversight, and direct communication with customers and partners regarding overdue invoices.

YOUR TASKS

  • Lead, coach, and develop the Billing Operations team, ensuring high performance and engagement
  • Oversee and continuously improve the collection of overdue invoices
  • Ensure a payment collection rate above 98%, minimizing outstanding balances
  • Manage and escalate complex collection cases involving customers and partners
  • Set clear goals, priorities, and performance metrics for the team
  • Ensure professional, solution-oriented communication with customers and partners
  • Collaborate closely with Finance, Sales, Renewals, and Customer Success teams
  • Analyze billing and payment data to identify risks and improvement opportunities
  • Ensure accurate documentation and data maintenance in internal systems (ERP / CRM)
  • Drive process improvements to increase efficiency and collection success

YOUR PROFILE

  • Proven experience leading teams in Billing, Finance Operations, Accounts Receivable, or Credit Control
  • Strong background in invoice collection and overdue payment management
  • Demonstrated ability to achieve and maintain high payment collection rates
  • Excellent communication and negotiation skills
  • Results-driven mindset with a focus on continuous improvement
  • Ability to handle firm but professional conversations with customers and partners
  • Experience working with billing systems, CRM, and/or ERP tools
  • Strong organizational skills, attention to detail, and sense of ownership

FACTS FOR YOU

  • Many possibilities to further develop your individual skillset
  • Innovative and creative work environment with plenty of room for new ideas
  • A structured onboarding phase with experienced colleagues
  • Flexible working hours and a family-friendly environment
  • A great working atmosphere in an enthusiastic international team with flat hierarchies
  • Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees

INTERESTED?

Make it easy for yourself and use the application button below.
 
Your contact person for this great jobs is Annalena Klein.
 
 
And at the end, a very important note:
For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!
 
 
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