Technical Consultant & Trainer (all genders)
- Costa Rica | Remote
- Mexico City
- Published: 2025-05-06
- published till: 2025-09-01
YOUR TASKS
- Conduct tailored PRTG demos, onboarding sessions, and webinars, ensuring customers understand and are equipped to effectively use key product features and functionalities.
- Provide technical PRTG training and consulting services to help customers seamlessly integrate the product into their infrastructure and maximize its value.
- Offer HealthCheck services to identify performance issues and bottlenecks within the setup, providing customers with actionable steps to improve PRTG performance.
- Conduct check-in calls to help customers optimize their use of PRTG, ensuring they follow best practices for full infrastructure monitoring coverage, from physical to application layer.
- Assist in the creation and refinement of training materials, ranging from entry-level content to enterprise-tier courses.
- Develop and provide internal enablement sessions to the Customer Success team, ensuring they are equipped with the knowledge and resources needed to effectively support customers.
- Track customer engagement and product usage, providing insights to internal teams to drive improvements and identify opportunities for additional product adoption.
YOUR PROFILE
- 3+ years of experience in managing infrastructure with expertise in protocols and services such as TCP/IP, SNMP, SSH, WMI, HTTP, APIs, NetFlow, and more.
- 3+ years of experience delivering post-sales services, including training, consulting, and product demonstrations.
- Previous PRTG experience is a significant advantage.
- Strong skills in customer engagement with a customer-first mindset.
- Proven ability to articulate complex technical topics to both technical and non-technical audiences.
- Skilled in pitching and selling product features and functionalities to IT professionals, ensuring they adopt and fully utilize the product to its fullest potential.
- Familiarity with Operational Technology (OT) is a plus.
- Technical industry certification (Microsoft, Cisco, VMware, CompTIA, etc.) is a plus.
- Strong organizational, time-management, and problem-solving skills, with the ability to work independently, manage multiple priorities, and excel in a fast-paced environment.
- Exceptional communication and interpersonal skills, with a proven ability to collaborate effectively across cross-functional teams.
- Must be fluent in both English and Spanish languages.
FACTS FOR YOU
- We produce an excellent software that is loved by its users as shown by our 97% customer satisfaction rating, and is recognized worldwide as one of the best-known products in the area of network monitoring
- A great working atmosphere in an enthusiastic international team with flat hierarchies
- Innovative and creative work environment with plenty of room for new ideas
- You can rely on the team, spread all over the world and in Germany, and expect to be supported in your daily tasks
INTERESTED?
Your contact person for this great jobs is:
Lauren Donnelly
[email protected]
And at the end, a very important note:
For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!
