Customer Service Representative APAC (all genders)
Customer Service Representative APAC (all genders)
This position is located in Kuala Lumpur, permanent resident only.
YOUR TASKS
- Qualifying and processing of incoming inquiries regarding our products and licensing by e-mail, chat, and phone
- Creating quotes and processing orders for direct customers and Channel Partner
- Close coordination with the global Customer Service, as well as with our international Sales colleagues and Account Executives
- Clarifying and processing inquiries about cancellations, invoices, general billing, and sales taxes
- Carrying out software activations and managing license data and subscription management
- Maintaining customer data, e.g. in our internal CRM and e-commerce systems
YOUR PROFILE
- You have at least 2 years of experience and proven competence in working with customers throughout the entire sales cycle in customer care, support or inside sales, ideally in the APAC-Region and in the software industry
- You are interested in IT and good at understanding technical contexts.
- Must be fluent in English language. Further language skills are highly welcome, especially Chinese and Malay.
FACTS FOR YOU
- We produce an excellent software that is loved by its users as shown by our 97% customer satisfaction rating, and is recognized worldwide as one of the best-known products in the area of network monitoring
- A great working atmosphere in an enthusiastic international team with flat hierarchies
- Innovative and creative work environment with plenty of room for new ideas
- You can rely on the team, spread all over the world and in Germany, and expect to be supported in your daily tasks
- You are employed by Paessler Software Solution SDN BHD - our young subsidiary in Kuala Lumpur
- The parent company Paessler GmbH in Germany is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees.
INTERESTED?
Paessler Software Solution SDN BHD - subsidiary of Paessler GmbH
Your contact person for this great jobs is:
Marcel Binder
And at the end, a very important note:
For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!
